Reservation Inquiry

Q: Can I make a reservation by phone?
A: We apologize, but we do not accept phone reservations at our studio.

 

Q: Can I take lessons?
A: Our studio only provides a space for music instructors and students to hold lessons. We do not offer lessons, nor do we introduce or arrange instructors. Please make your own lesson arrangements with an instructor.

 

Q: Can I tour the studio?
A: Yes, you can. If you wish to tour, please inform us of your preferred date and time via the inquiry form. We will send you an email to arrange the schedule later.

 

Q: I made a 1-hour 30-minute reservation, but can I change it to 1 hour?
A: We apologize, but time changes are not possible due to the system. If you wish to change the reserved time, please cancel your current reservation and then make a new one.

 

Q: I made a 2-hour reservation but only used it for 1 hour and left. Can I get a refund for the 1 hour?
A: We apologize, but time changes are not possible due to the system, and even if you booked for 2 hours, cancellations are only possible up to 1 hour before the reservation. Furthermore, we do not constantly monitor customer entry and exit, so even if you leave early, you will be charged for the entire reserved time. Thank you for your understanding.

 

Q: I booked for 1 hour at 12:00, but the calendar shows that 13:00 is available. Can I change my reservation to 1 hour starting from 13:00?
A: We apologize, but in such cases, please first cancel your 12:00 reservation for 1 hour, and then make a new 1-hour reservation for 13:00.

 

Q: I made a reservation for two people, but one person can no longer come due to an urgent matter. Is it possible to change the number of people?
A: Changes in the number of people are reported after the fact. If the number of people becomes fewer than at the time of reservation, please contact us as soon as possible. Please note that if we do not receive contact, or if contact is delayed, it may not be reflected in the billing.

 

Q: I made a reservation for one person, but two people used the studio. How should I change the number of people?
A: Changes in the number of people are reported after the fact. If the number of people is more than at the time of reservation, please contact us as soon as possible. Please note that if we do not receive contact, or if contact is delayed, it may be considered unauthorized use. Our studio detects the number of people using human motion sensors with surveillance cameras, but if the temperature exceeds 40 degrees Celsius, we verify the number of people using surveillance cameras.

 

Q: What is the maximum number of days in advance I can make a reservation?
A: Studio reservations can be made up to 190 days in advance. If you wish to make a reservation more than 190 days in advance, please contact us. We will get back to you.

 

For any other questions not listed in this Q&A, please use the inquiry form. At that time, we will edit and publish the content in this Q&A. Thank you for your understanding.